Shipping and returns
Québec & Ontario
Orders go out on every business day. Expected delays are 4 to 5 business days; any further delay is the shipping company’s responsibility. Please contact them directly with your tracking number for any stolen or lost package as well as for any unusual delays.
Standard 4-5 business day delivery is 8$ CAD, and a tracking number will be sent via email depending on the order.
Standard 4-5 business day delivery 12$ CAD
*Shipping is free on all Canadian orders over 75$ (before taxes), use promo code FREESHIPPING when completing the order. (Only one promo code per client per purchase)
USA and Europe
You will be able to select your shipping method when checking out. We offer the tracked packet or xpresspost service, which both provide a tracking number. The fees will be calculated depending on the weight of your order.
Any fees related to customs are at the buyer’s expense.
**Orders go out on every business day. If ever you see an error in your shipping address or would like to request a change of delivery, please contact us at firstname.lastname@example.org with the subject line “Delivery” in the 12 hours following your purchase, allowing us to make the necessary changes before it is shipped.
After this delay, we are not responsible for packages sent to the wrong address.
We are not responsible for stolen or lost packages. If ever this happens, contact the shipping agency for any complaints.
Returns of merchandise
Our products are guaranteed against manufacturing defects. You are advised to inspect them upon receipt. You have 30 days following receipt to return any products that, in your opinion, were damaged in transit or have manufacturing defects.
Except for exceptional cases involving an administrative error on our part, no refunds will be given.
How to return merchandise
Any return of merchandise will be inspected by us. Bags with defects in manufactures will be repaired or replaced with equivalent bags. Please contact us before returning to email@example.com.
*Any shipping fees AND duties/taxes for international sales (outside of Canada) associated with the return of purchased products are the responsibility of the customer.